1.1 Us, we, our or the company means Global Health Experience Ltd, a company registered in England and Wales (Company Number 12352970), trading as Global Pre-Meds.
1.2 Your contract means the contract formed between you and Global Health Experience Ltd for your participation in the Global Pre-Meds program.
1.3 Notwithstanding the specific exception set out in paragraph 12.3, your program start date always means the program start date selected on your original application or the program start date we have subsequently agreed with you, whichever is sooner.
2. Contract, Governing Law & Jurisdiction
2.1 By submitting a Global Pre-Meds program application you are entering into a contract with us under which we will provide services subject to these Terms and Conditions.
2.2 Your contract is governed by and shall be construed in accordance with the laws of England and Wales.
2.3 All disputes arising out of or in connection with your contract shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
3.1 Your registration fee is payment for us processing your application and conducting our admission process (which may include some or all of conducting an admission interview, obtaining references, obtaining guardian consent and obtaining and processing further information from and/or about you).
3.2 Your registration fee must be paid before we process your application. This fee is non-refundable if you change your mind or cancel for any reason after submitting your application, except in accordance with paragraphs 3.3 and 3.4, because we begin processing your application immediately and reserve your accommodation for specific dates which cannot then be given to somebody else.
3.3 If you notify us within 24 hours of submitting your application that you wish to withdraw or cancel the application, we will refund your registration less a charge of US$25 (or £20) to cover our administrative costs.
3.4 If we reject your application for any reason, we will refund your registration fee in full and your contract will be automatically terminated.
4. Your admission interview
4.1 The admission interview is a personal assessment by a senior member of our admissions team of your suitability to participate in the program. This is an important element in our duty to protect all students on the program and ensure that our partner hospitals and patients are not put at risk. The interview is usually conducted by telephone or video link and lasts approximately 30 minutes.
4.2 You must make yourself available for your interview at the time and date we give you or contact us and arrange a mutually convenient alternative. If you miss your interview and do not arrange an alternative slot within 30 days of submitting your application, your contract will be automatically cancelled and you will forfeit your registration fee.
5. Program fee
5.1 Your program fee is payment for your hospital or other learning placement and accommodation (see sections 6 and 7).
5.2 You can choose to pay the program fee in instalments only if you have this agreed by us in writing.
5.3 Your program fee or any instalment(s) of it must be paid in full by the due date or immediately on confirmation that you have passed your admission interview, whichever is later.
5.4 If you have not chosen to pay the program fee in instalments:
The due date for the full program fee is 120 days before your program start date.
5.5 If you have chosen to pay the program fee in instalments:
The due date for instalment 1 is 180 days before your program start date;
The due date for instalment 2 is 120 days before your program start date;
The due date for instalment 3 is 60 days before your program start date.
5.6 If you fail to pay your program fee as required, your contract will be automatically cancelled and you will forfeit your registration fee.
6. Hospital or other learning placement
6.1 We will provide you with a hospital or other learning placement as described for your chosen program on our website (https://www.globalpremeds.com), including appropriate professional supervision and mentorship.
6.2 You should note that the placements we provide are deliberately experiences of real-life working hospitals and other settings, and as such factors such as schedule, working hours, patient volume, specific mentor workload and activities can be unpredictable and subject to frequent change. We will do our best to ensure that your overall experience during the program is as valuable as possible, but we cannot be held accountable for the ordinary variability of workplace activities.
7.1 We will provide you with accommodation from your program start date until midday on your program end date.
7.2 Your accommodation will be in a shared bedroom with other students of the same sex. If you are uncomfortable with this or wish to share a room with specific people, you should contact us well in advance of your program start date to discuss your options.
7.3 Your accommodation includes five breakfasts and five evening meals each week or as otherwise advertised for your specific program, use of all communal and social facilities at the house, daily transfers to the hospital and agreed airport transfers on arrival and departure.
7.4 Your accommodation will usually be in our own student guesthouse. If this becomes unavailable for any reason, we will provide you with alternative accommodation of an equivalent standard.
7.5 Please note that local conditions and product availability mean catering for some dietary requirements may be impractical in your program location, but we will do our very best to accommodate requirements of which we are made aware.
7.6 If you have any dietary requirements that you would like us to take into account, you should inform us in writing well before your placement start date.
7.7 If you have any dietary requirements that you must follow and/or failure to follow them could put you at serious risk, you must inform us in writing at least 30 days before your placement start date.
8. Your conduct
8.1 You will be provided with our Student Code of Conduct specific to your program, which you must sign and adhere to.
8.2 If you breach the Student Code of Conduct or behave in a way that we deem inappropriate or disrespectful, we reserve the right to suspend you from the program and/or place restrictions on your continued participation.
8.3 If you behave in a way that we deem seriously dangerous or offensive, we reserve the right to exclude you from the program. This means you will lose your right to continue participating and/or staying at the accommodation. We will offer necessary assistance to facilitate your safe return home immediately and at your own expense, but that will be the extent of our responsibility.
8.4 If you are suspended or excluded from the program you will have no right to any refund or compensation for the part of the program that is missed.
9. Changes to your booking
9.1 Changes to your program, location or session date, can be made at any time subject to availability and our agreement to the change in writing.
9.2 An administration fee of US$50 (£40) plus direct costs will be charged for each change.
10. Cancellation by you
10.1 You can cancel your contract at any time by notifying us in writing that you wish to do so.
10.2 If you cancel, you will be charged a cancellation fee that is equivalent to any part of the program fee that has become due in accordance with section 5.
10.3 The registration fee is non-refundable for any reason if you cancel, in accordance with section 3.
11. Cancellation by us
11.1 The nature of our programs is such that details of your placement (such as the hospital in which you are placed or the specific accommodation) may differ from those originally given to you. We will do our very best to minimise such changes, and to inform you promptly if changes do arise.
11.2 In very occasional circumstances, we may need to cancel programs. In such cases, we will inform you not less than 45 days before your program start date and refund all fees you have paid to us. This will be the full extent of our liability and we will not accept responsibility for other costs you may incur, such as flight tickets or other related expenses.
11.3 If cancellation occurs due to circumstances beyond our control, including but not limited to security threats, terrorist activity, political instability or natural disasters, we will not be liable to refund any fees paid to us. We will, however, do our best to offer a similar placement or a different location or session date. You will be responsible for any costs incurred in changing to a new location or session date, including changes to flights.
12. Postponement due to COVID-19
12.1 We have introduced a comprehensive range of measures designed to allow our programs to run safely with the presence of COVID-19 in the global community. However, there remain ways in which COVID-19 can disrupt the programs that are beyond our control (for example but not limited to restrictions on international travel or changed local conditions related to the virus that mean our partner hospitals cannot offer the COVID-resilient experience anticipated).
12.2 In the event that you cannot participate in the program session agreed at the time of your application for any reason related to COVID-19, we will transfer you to a future session and your place on the program will remain guaranteed. We will seek to transfer you to an alternative session that is convenient to you as far as we are able to subject to availability.
12.3 The due date for any fees that have not been paid at the point a postponement due to COVID-19 is confirmed by us will then be in accordance with section 5 using the postponed date as the reference program start date. Fees that have already been paid at the point a postponement due to COVID-19 is confirmed by us will be unaffected.
12.4 For the avoidance of doubt, postponement due to COVID-19 is not a cancellation of your program by us. If you choose to cancel as a result of postponement due to COVID-19 section 5 of these Terms applies exactly as for any other cancellation by you and you will not be entitled to a refund of any fees that have fallen due at that point.
13.1 If you are unhappy with any aspect of the program or our service, it is important that you follow this procedure to give us fair opportunity to resolve the issues.
13.2 In the first instance, you should speak directly to the local Global Pre-Meds manager in charge of your program on the ground. He or she is there to provide support for you, and should be able to resolve any issues quickly and efficiently.
13.3 If you are not satisfied with the response from the local manager (or you are unable to speak to that person) after 24 hours, you should set out your concerns clearly in an email to email@example.com.
13.4 If you are still not satisfied with the response, you must set out your specific complaint(s) in detail including what action (if any) you would like us to take in an email to firstname.lastname@example.org within 30 days of your program end date. We will not be able to offer any remedy for complaints which we are initially made aware of after that date.
14. Personal travel insurance
14.1 It is a condition of participating in our program that you have in place your own personal travel insurance including appropriate emergency medical cover for the duration of your trip.
14.2 We may offer the option for you to purchase this insurance through us, or you can make your own arrangements.
15. Variation of these Terms and Conditions
15.1 These Terms and Conditions are binding above all other agreements as far as the law allows. Variation to these can only be made by written agreement from a Director of the company.