1.2 Your contract means the contract formed between you and Global Health Experience Ltd for your participation in the Global Pre-Meds program.
1.3 Your program start date always means the program start date selected on your original application or the program start date we have subsequently agreed with you, whichever is sooner.
2. Contract, Governing Law & Jurisdiction
2.2 Your contract is governed by and shall be construed in accordance with the laws of England and Wales.
2.3 All disputes arising out of or in connection with your contract shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
3.2 Your registration fee must be paid before we process your application. This fee is non-refundable if you change your mind or cancel after submitting your application, because we begin processing your application immediately and reserve your accommodation for specific dates which cannot then be given to somebody else.
3.3 If we reject your application for any reason, we will refund your registration fee in full and your contract will be automatically terminated.
4. Your admission interview
4.2 You must make yourself available for your interview at the time and date we give you or contact us and arrange a mutually convenient alternative. If you miss your interview and do not arrange an alternative slot within 30 days of submitting your application, your contract will be automatically cancelled and you will forfeit your registration fee.
5. Program fee
5.2 You can choose to pay the program fee in instalments only if you have this agreed by us in writing at least 180 days before your program start date or immediately on confirmation that you have passed your admission interview, whichever is later.
5.3 Your program fee or any instalment(s) of it must be paid in full by the due date or immediately on confirmation that you have passed your admission interview, whichever is later.
The due date for the full program fee is 120 days before your program start date.
If you have chosen to pay the program fee in instalments:
The due date for instalment 1 is 180 days before your program start date;
The due date for instalment 2 is 120 days before your program start date;
The due date for instalment 3 is 60 days before your program start date.
5.4 If you fail to pay your program fee as required, your contract will be automatically cancelled and you will forfeit your registration fee.
6. Hospital learning placement
6.2 You should note that the placements we provide are deliberately experiences of real-life working hospitals, and as such factors such as schedule, working hours, patient volume, specific mentor workload and activities can be unpredictable and subject to frequent change. We will do our best to ensure that your overall experience during the program is as valuable as possible, but we cannot be held accountable for the ordinary variability of hospital activities.
7.2 Your accommodation will be in a shared bedroom with other students of the same sex. If you are uncomfortable with this or wish to share a room with specific people, you should contact us well in advance of your program start date to discuss your options.
7.3 Your accommodation includes five breakfasts and five evening meals each week, use of all communal and social facilities at the house, daily transfers to the hospital and agreed airport transfers on arrival and departure.
7.4 Your accommodation will usually be in our own student guesthouse. If this becomes unavailable for any reason, we will provide you with alternative accommodation of an equivalent standard.
7.5 Please note that local conditions and product availability mean catering for some dietary requirements may be impractical in your program location, but we will do our very best to accommodate requirements of which we are made aware.
If you have any dietary requirements that you would like us to take into account, you should inform us in writing well before your placement start date.
If you have any dietary requirements that you must follow and/or failure to follow them could put you at serious risk, you must inform us in writing at least 30 days before your placement start date.
8. Your conduct
8,2 If you breach the Student Code of Conduct or behave in a way that we deem inappropriate or disrespectful, we reserve the right to suspend you from the program and/or place restrictions on you continued participation.
8.3 If you behave in a way that we deem seriously dangerous or offensive, we reserve the right to exclude you from the program. This means you will lose your right to continue participating and/or staying at the accommodation. We will offer necessary assistance to facilitate your safe return home immediately and at your own expense, but that will be the extent of our responsibility.
8.4 If you are suspended or excluded from the program you will have no right to any refund or compensation for the part of the program that is missed.
9. Changes to your booking
9.2 An administration fee of £40 / US$70 plus direct costs will be charged for each change.
10. Cancellation by you
10.2 If you cancel, you will be charged a cancellation fee that is equivalent to any part of the program fee that has become due in accordance with paragraph 5.
10.3 The registration fee is non-refundable for any reason if you cancel, in accordance with paragraph 3.
11. Cancellation by us
11.1 The nature of our programs is such that details of your placement (such as the hospital in which you are placed or the specific accommodation) may differ from those originally given to you. We will do our very best to minimise such changes, and to inform you promptly if changes do arise.
11.2 In very occasional circumstances, we may need to cancel programs. In such cases, we will inform you not less than 45 days before your program start date and refund all fees you have paid to us. This will be the full extent of our liability and we will not accept responsibility for other costs you may incur, such as flight tickets or other related expenses.
11.3 If cancellation occurs due to circumstances beyond our control, including security threats, terrorist activity, political instability or natural disasters, we will not be liable to refund any fees paid to us. We will, however, do our best to offer a similar placement or a different location. You will be responsible for any costs incurred in changing to this destination, including changes to flights.
1.2 In the first instance, you should speak directly to the local Global Pre-Meds manager in charge of your program on the ground. He or she is there to provide support for you, and should be able to resolve any issues quickly and efficiently.
12.3 If you are not satisfied with the response from the local manager (or you are unable to speak to that person) after 24 hours, you should set out your concerns clearly in an email to email@example.com.
12.4 If you are still not satisfied with the response, you must set out your specific complaint(s) in detail including what action (if any) you would like us to take in an email to firstname.lastname@example.org not more than 30 days after your program end date. We will not be able to offer any remedy for complaints which we are initially made aware of after that date.
13. Personal travel insurance
13.2 We may offer the option for you to purchase this insurance through us, or you can make your own arrangements.